What does Ottotto mean?

“Ottotto” is a phrase Japanese say when sake is being poured for them. They usually say “ottotto” when the sake is almost filled up and refers to “oooooo enough enough enough!” as sake is going to overflow.

What does “一合” mean？

一合 is the quantity unit for sakes. 一合 means 180ml and is pronounced as “ichi-go.,”

“Ottotto”是什麼意思？

日常生活中，日本人通常都會幫彼此倒酒。倒酒時候，當酒杯產不多倒滿，日本人會說吃“ottotto～ottotto～to~to~to”：意思是指”好了，好了，謝謝。謝謝，滿了。”

「一合」的意思是什麼？

一合是指清酒的單位，一合是180ml。在日本的居酒屋，酒單上好多時候都是以半合或一合的單位標價。

Methods of payment accepted

Credit Card (VISA/MASTER CARD)

PayMe

Do I have to become a membership to make purchases?

No, but by becoming a membership entitles you to different sorts of promotion and discounts.

付款方法：

信用卡（VISA/MASTER）

PayMe 

What products do we sell?

We sell a wide and unique range of Japanese Sakes, Japanese Craft beer, fruit wines, alcohol-friendly-pairing snacks, accessories (cups and bags). 

Are all your products from Japan?

Yes, all our products are from Japan, unless stated otherwise.

Are all your products directly imported from Japan?

All our alcohol products are imported directly from the breweries of Japan. 

Some of our snacks are not directly imported from the manufacturers, but nevertheless, they are all imported from Japan.

How do we store our sakes?

All Junmai Daiginjo, Daiginjo, Junmai ginjo, ginjo, nama sakes are stored in a cold room at -2C.

All other items are stored in air-conditioned facility.

網站除了清酒外，還有什麼可以選購呢？

除了清酒外，客人可以選購日本手工啤酒、果物酒（梅酒、柚子酒等等）、配酒小吃、酒杯、袋子...

所有產品都來自日本嗎？

所有產品都是從日本來的。

所有的產品都是從日本的製造商直接輸入嗎？

所有的酒品都是從日本直接跟製造商直接輸入。

請問你們是怎麼儲存酒品？

所有大吟釀、純米大吟釀、吟釀、純米吟釀、生酒都是存在-2的冷凍櫃裡。

其他的酒類儲存在冷氣房裡。

If I can’t finish one bottle within a meal, how should I store opened sake？

It is best to store in the fridge. 

How soon should I finish the opened bottle of sake?

If you’d like to enjoy the original taste, it’s better to finish in 1 week. Of cause, sake has to be stored in the fridge. But, it’s also fun to enjoy the transition of taste effected by the oxidization. The taste is changing but oxidization sometimes makes the taste of sake better.

清酒開瓶後，但喝不完，可以怎麼儲存呢？

建議存在冰箱裡。

清酒開瓶後，我需要多快喝完呢？

如果體驗日本酒最原始的風味，建議保存在冰箱內，並在一週內喝完。

但是日本酒風味也隨著氧化而產生變化，有時候氧化讓日本酒風味提升，反而是更有趣的體驗。

Do you have any free delivery options?

Ottotto Tomodachi Members: Free Delivery for purchases of HK$500 and above

Non-members: Free Delivery for purchases of HK$1000 and above.

All orders that do not amount to minimum ordering amount will require a flat rate of HK$90 delivery charge.

What courier company do you use?

We use SF Express Door-to-Door Cold Chain Delivery, LALAMOVE and JUMPPOINT

Do you do international deliveries? 

At the moment, we don’t offer any international deliveries. 

Can I choose specific delivery time slots and delivery dates?

You may select your desired delivery date.

* Remarks: The delivery timeslots are not applicable on Sunday and Public Holidays

* For specific delivery dates, please leave a comment/request upon purchasing in the "Remarks for shop" box. 

And we'll do our best to meet your request. 

有免費送貨服務嗎？

一合友達會員：免費送貨指定購物金額為 HK$500

非會員：免費送貨指定購物金額為 HK$1000

所有訂單如不足免費送貨指定金額， 恕不提供免費送貨服務，顧客可到門市自取或另加 $90 運費。

使用哪間配送公司？

順豐門到門冷凍配送 或

LALAMOVE 或

JUMPPOINT

有國際配送嗎？

抱歉，我們沒有做國際配送的服務。

可以選擇送貨時段/日子嗎？

可以選擇送貨日期

* 備注：星期日及公眾假期不設時段派送

* 需要安排特定送貨日子，請留言再“訂單備註。” 我們會盡量安排。

For same day delivery, please order and successfully make payment on or before 2pm. 
Once order is confirmed, we will then arrange shipment as soon as possible.

To enjoy urgent delivery service, there is an additional HK$150 delivery fee to be paid upon checkout.

We use LALAMOVE delivery service to deliver (door-to-door).

***

SUNDAY DELIVERIES

If you would like to receive your package on Sunday, please order and successfully make payment on or before 2pm on Saturday.

如選擇“即日送達”，客人必須在當日的下午2時前成功下單付款。
確認訂單後，我們會盡快把酒品安排送貨。

客人需要附加HK$150

本店採用 LALAMOVE 以門到門配送服務。

***

星期天收貨：

如想安排星期日收貨，客人不需在星期六的下午2時前成功下單付款。

Can I track my order? 

Tracking is available once we have dispatched and shipped your items. 

We will send you the tracking number via our website and you will be able to track it via SF Express’s website or app.

Can I do returns? 

At the moment, all items sold are non-refundable and non-exchangeable.

可以追蹤包裹嗎？

可以的，我們發貨後會把送貨編號發給你的；可以透過SF EXPRESS的網站或手機程式追蹤。

可以退換貨品嗎？

抱歉，這段期間已出售的產品不設退款或退換。